Six Real-life Guest Complaints and how vacation rental owners can fix them?

Anything, from a broken heating system, an ant colony to a busted dryer can drive your vacation rental guests crazy. The result will be a scornful guest complaint that ruins your listing’s chance of being booked by other guests. A leading website Statista.com quoted a survey in which 53 percent of the guest respondents were most agitated by the unpleasant carpet odors. Other complaints included running out of hot water and noise. Such complaints can be avoided easily. “Prevent rather than cure”.

Here’s a list of most frequently cited complaints by guests and ideas on how to zero in on these issues.

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5 tips for vacation rental owners to skyrocket their reputation among guests

Smiling

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently”. Warren Buffet

In the vacation rental world, it is about doing things differently than the average host. Whether it is helping your guest reserve their table at a local restaurant or finding them the right place to go shopping, small things done differently will skyrocket your reputation in the guest community.

“By focusing more on helping, with a very soft sell regarding our vacation rentals, we hope to increase our reputation as local expert and thereby gain a greater following”, said Kim Bergstrom, the owner of three houses on Manzanita Beach, Oregon.

Let’s dive into what you can do to grow your reputation over time and drive sales for your vacation rental property.

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