Florida 4 MINS READ

6 Ways to Respectfully Decline Vacation Rental Inquiries

6 Ways to Respectfully Decline Vacation Rental Inquiries

Florida 4 MINS READ

For vacation rental owners and managers, the choice between booking requests and instant bookings on platforms like CuddlyNest is an important decision that comes with its own set of considerations. However, regardless of your preference, responding to inquiries in a respectful and professional manner is paramount. After all, your response not only reflects your hospitality but also impacts potential guests’ perceptions and reviews. Here, we delve into six effective ways to gracefully handle vacation rental inquiries while maintaining a positive reputation.

Here Are Some Things To Keep In Mind When Declining Inquiries

Embrace Politeness Always

Whether inquiries come flooding in or trickle at a slow pace, responding with politeness should be your unwavering stance. A courteous and professional demeanor sets the tone for your interactions. Even if you decide not to disclose specific reasons for declining booking requests, maintaining a friendly tone is essential. A simple acknowledgment of the inquiry followed by a gentle note stating that the property is unavailable for the requested dates can work wonders. Though it’s also important that you respond quickly to each query and if you don’t have the right team you can opt for a real estate answering service that have experienced individuals to take care of your customers queries

Offer Alternatives

In situations where a potential guest’s preferences don’t align with your vacation rental’s offerings, consider offering alternative suggestions. If you’re aware of other rentals on the platform that might better suit their needs, share these options. This not only showcases your commitment to guest satisfaction but also helps potential guests find accommodations that align with their expectations.

Honesty Is Key And Tact Is Essential

Transparency can go a long way in maintaining positive guest relations. If you have valid business reasons for declining a request, it’s acceptable to share these reasons, provided they are non-discriminatory and tactful. For instance, if you typically cater to shorter or longer stays, or if your property can’t accommodate extra guests or pets, it’s perfectly acceptable to communicate these specifics.

Reinforce House Rules

Clearly listing your vacation rental’s rules in the property description is crucial. However, not all guests might diligently read them before sending an inquiry. If you find yourself needing to decline a request, consider redirecting potential guests to your property’s rules. This gentle reminder can encourage guests to be more thorough in their future searches and ultimately leads to a better understanding of your property’s offerings.

Trust Your Instincts

Your gut feeling about a potential guest is a valuable tool. If something doesn’t feel right or aligns with your expectations, it’s perfectly valid to decline a request. Prioritize your comfort and safety, especially in the era of online bookings. Avoid guilt and remember that your property’s unique qualities deserve guests who genuinely appreciate them.

Don’t Let Negativity Take Center Stage

Encountering a rude or demanding inquiry can be challenging. However, it’s best not to engage in negative exchanges. Vacation rental platforms often offer predefined responses that can help you navigate such situations gracefully. Remember, maintaining composure and moving on to the next potential request showcases your professionalism and ensures that you continue providing quality hospitality.

The Essence Of Your Own Space

In the world of vacation rentals, offering guests a private apartment or an entire property is about more than just accommodation – it’s about providing them with their own space to create cherished memories. A vacation rental isn’t just a place to lay one’s head; it’s a gateway to unique experiences, a haven where guests can revel in their surroundings and explore a destination like a local. Make sure all the unique bits that make your rental home are in place every time you get reservation requests.

Navigating The Path Of Polite Declination

As a vacation rental owner or manager, handling inquiries with grace is an art that can set you apart. Whether you opt for receiving a booking request or instant bookings, your approach to declining inquiries speaks volumes about your hospitality. By maintaining politeness, offering alternatives, being honest yet tactful, reinforcing rules, trusting your instincts, and staying composed in challenging situations, you ensure that even declined bookings leave a positive impression. Remember, each interaction is an opportunity to showcase the essence of your vacation rental and your commitment to providing an exceptional guest experience. Your role as an Airbnb host isn’t just about offering a place to stay; it’s about creating a haven that reflects the uniqueness of each guest and the beauty of their journey

Cuddlynest is a vacation rental site that makes it a simple way to rent out your rooms, condos, houses, or cottages. When you keep your communications polite and professional, guests will be impressed and may even come back at a later date with a request that fits better with your schedule or rules.

Browse. Book. Stay.

CuddlyNest provides all accommodations to all travelers at the best price. Find unlimited travel inspiration on our blog and social media channels

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Hacks & Tips 3 MINS READ

Crafting a Short-Term Rental Welcome Book: 6 Pages You MUST Include

Crafting a Short-Term Rental Welcome Book: 6 Pages You MUST Include

Hacks & Tips 3 MINS READ

Every short-term rental owner should have a pre-made welcome book ready for every property they’re currently renting out. Why? For one, a welcome book is, well…welcoming! Tenants will feel a lot more at home within a property if they open the door, come inside, and find a greeting just for them.

Additionally, welcome books contain a lot of information that is important for tenants to keep in mind while staying in your property. What information would that be? CuddlyNest has developed a list of six pages your welcome book should have for your tenants to be as informed as possible.

  1. An Introduction

One of your first pages — if not THE first page — in your welcome book should be a personal greeting from you to your tenants. You don’t have to go out of the way to type up a new message for every tenant, but this should be a letter of sorts from you to any tenant that comes through your door.

  1. Arrival and Departure

While you’ve likely already discussed what time they can arrive and leave, it’s always good to give guests a tangible copy of their arrival and departure information. This allows them to quickly reference for their own scheduling needs, and it also gives you concrete proof that you’ve supplied this time to them in case they are late arriving or leaving.

  1. Activities and Attractions

Don’t just be a property owner — be a tour guide! If someone is utilizing your property as a vacation rental, help them out and give them your own little guide to the area around your property. The best way to utilize this page is to give them a “Day in the Life of…” type list.

For instance: if you live in Orlando, they already know about Disney World. Where’s the best park for dog walking? Where’s the best place to go if you want to buy nice clothing? Give them recommendations that aren’t on the front page of a quick Google search. CuddlyNest offers a detailed map of the most popular attractions in the surrounding area of the vacation property to make it easy for your guests to get familiar with the area and reach their points of interest easily.

  1. Food and Drink

Continue your travel guide onto the next page. Going out to eat is something everyone does on vacation, so let your tenants know about the best restaurants in town. Give them options for a variety of styles of food, as well as bars and clubs. Again, don’t give them the obvious. Give them the true local experience!

  1. Property Information

This is where you place any additional information about the property itself OR the area you’re in. What day is trash picked up? Does the city have any ordinances pertaining to noise? What are some common pet policies, like leash laws? Also, go into detail about any quirks you can find in and around your home — “the fireplace door likes to stick a little, so make sure to give it an extra push to close it.” Things like that are extremely helpful for your tenants.

  1. Useful Area Info

Finally, don’t forget the practical things. This page can include important numbers, like a non-emergency police line or the number of a hospital directory. Also consider things like gas stations, ATMs, and pharmacies.

Does it take some effort to create a tenant-friendly welcome book? Yes. Will your tenants thank you for it (and potentially give you a higher rating)? Absolutely.

Browse. Book. Stay.

CuddlyNest provides all accommodations to all travelers at the best price. Find unlimited travel inspiration on our blog and social media channels:
FacebookInstagramPinterest, and X.

You May Also Like:

How To Give Your Nest a Memorable Name and Description 
How To Take the Best Photos for Your Listing

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Hacks & Tips 3 MINS READ

Home-Sharing Rules and Regulations: 3 Things You Should Know Before Renting Out Your Property

Home-Sharing Rules and Regulations: 3 Things You Should Know Before Renting Out Your Property

Hacks & Tips 3 MINS READ

If you’ve ever done anything having to do with real estate, you’ll know there’s a lot of paperwork, red tape, and documentation involved. Owning a home, renting a home, leasing a home…it’s all a lot more complicated and regulated than you think. This same standard applies to home-sharing.

Before you ever consider renting out your property for short-term use, you’ll need to do a lot of research. Why? There are specific rules and regulations that go along with short-term renting, and it’s very likely that you aren’t entirely educated on the subject.

That’s why CuddlyNest is here to help. We have three great pieces of information and advice for current or future short-term accommodation owners who want to make sure they’ve dotted every I and crossed every T.

  1. Start locally. What are your community regulations?

Most short-term property laws are handled on a state or community level. At the micro level, within your specific community, home-sharing ordinances may be completely different as compared to a town 30 minutes from where you live. Every community has their own way of zoning their land, and ordinances may vary from one town to another.

In order to begin your life as a short-term rental property owner, you must first research and understand these laws and ordinances. These laws will tell you what you’re required to do to rent your home out to others, or if it’s even allowed at all!

The best way to do this is to contact your local government directly. Ask questions about online resources or print editions of these laws and any specific rules they have regarding the number of days you can rent a property to be still considered short-term.

  1. Taxes and permits and licenses…oh my!

One of the most basic aspects of short-term property renting is getting a permit. Most cities in North America have made this a requirement before you start your rental business. This permit gives you permission to act as a “landlord,” so to speak, except only for a set amount of time. These permits are necessary no matter how long you plan on renting out a property — whether it’s just for a week during vacation season or all year round.

Also, don’t forget that the money you make off of sharing your home is taxable income. It’s your responsibility to keep track of tax information that comes with home-sharing. Without these reports, you may face penalties. CuddlyNest makes it easy for you to track your rental schedule and maintenance throughout the year to make filing for your taxes as easy as a breeze.

  1. Think about responsibility

Finally, think about other laws that pertain to simply living in an area. Your tenants are responsible for keeping their noise level down, just like you would be if you were staying on your property. While a great tenant will look up this information on their own, the best owners and managers will give their tenants a dossier of the most important ordinances and rules they should be mindful of.

It’s also the job of the property owner to keep their guests safe. Safety should be your number one concern once the rental process has started.

Browse. Book. Stay.

CuddlyNest provides all accommodations to all travelers at the best price. Find unlimited travel inspiration on our blog and social media channels:
FacebookInstagramPinterest, and X.

You May Also Like:

How To Give Your Nest a Memorable Name and Description 
How To Take the Best Photos for Your Listing

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News Room 4 MINS READ

CuddlyNest! Oh, So Hip!

CuddlyNest! Oh, So Hip!

News Room 4 MINS READ

As the vacation rental market has been expanding dramatically within the last few years, a great number of VR new websites has come to existence. However; one sees not much difference among most of these websites. Does any of them fill a gap in the vacation rental market? Is any of them giving hosts a real opportunity to gain more control over their listings? Set their standards in convenience with their circumstances? Not really. It is not crucially to add a new VR website to the already crowded market as much as it is to fill a gap in it and listen to the needs of those who practically comprise it- the hosts.

It was a matter of time before the founder of CuddlyNest realized the fact that hosts are struggling with some of the restraints they were obliged to follow, simply because they have no other choice.  The whole idea of the vacation rental market is to provide hospitality to guests exploring new horizons, making them feel like they are at home when they are thousands of miles away from it. But, who thought about the hosts?

When people decide to list their homes, they are making a drastic change to their lives, adjusting to it, and taking much of their time, effort, and money to provide the best service to others. They are giving others comfort, joy, and pleasure but are sometimes giving these out at the expense of their peace of mind.

Why are hosts struggling? Well, to start with, unicorn companies impose their terms that do not – in many cases- take any consideration of the hosts’ benefits. Hosts need to pay big chunks of money to list their homes, not to mention if they want to list hundreds of homes and need to pay to list them all.

CuddlyNest start up brought up a great opportunity that cannot be matched. Hosts pay no subscription fees, no matter how many listings they have. Period. The idea is to save hosts some money that could be better spent on renovations, adding amenities to the properties or just kept in the bank! CuddlyNest will never impose subscription fees out of the fact that hosts should not be exploited to get their listings-hopefully- viewed and rented. They can fully synchronize their calendars from other unicorn VR websites. All it takes is a click, and the calendar is ready! This means no proactive management of the listing is necessary on CuddlyNest.

To give hosts even a great promotional booster when using CuddlyNest, they can provide links to their vacation rental websites for no charge. This is a great opportunity that no other website than CuddlyNest offers. This way, hosts get far more clicks and inquiries on their websites. If they have no websites, they get inquiries on their Cuddlynest inbox and can choose to transact and pay on Cuddlynest platform or transact outside it.

Atop of all these privileges, CuddlyNest has a professional services department that fully lists properties on behalf of hosts who do not have time to relist their VR properties but want to advertise them on other popular VR sites starting with Cuddlynest. Hosts using major VR brands can get more visibility and exposure, and increase their chances of filling their rental calendar by using Cuddlynest.

Other great promotional opportunities include social media and featured homes viewing. No other VR website in the market can beat this!

Another fact hosts need to accept when using vacation rental websites is that they need to conform to one method of payment: website booking with a surprising fee that usually leaves guests unhappy at checkout. Guests need to add this amount of fee to the overall booking cost, which they could spend touring around the city and enjoying their vacation. This fee usually varies between 18% -25%. This is a lot of money added especially for stays of more than a few days.  So, how does CuddlyNest eventually guarantee to have happy hosts and no run-away guests? Right from the time a host lists the property, they set up the payment method, which could be completed through CuddlyNest or off-site.

  • Choosing to get paid via CuddlyNest means hosts can absorb, share, or get the guest pay the small booking fee of 9% booking- compared to a minimum of % 18 on other websites.
  • Choosing to get paid off-site means that the host’s contact information will not be blanketed. Hosts and guests can communicate and arrange whichever payment method both parties agree on. In this case, CuddlyNest will not charge any booking fees from any party.

If the property is not available on CuddlyNest, guests who like to avoid paying booking fees can simply request the host to synch her property from other unicorn sites – where booking fees are mandatory- to CuddlyNest.

But what about other options like business-friendly listings and instant booking? Does a host have to give up these choices when using CuddlyNest? Absolutely not, hosts can still enjoy listing their business- friendly properties, list all their amenities and provide a great work environment and comfort for business travelers. Guests who want to book a listing in a hotel-like experience- no waiting to communicate with the host- can also find their perfect retreat and get it reserved in a click of a link.

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Property Owner 3 MINS READ

Choosing the Best Rates for Online Vacation Rentals

Choosing the Best Rates for Online Vacation Rentals

Property Owner 3 MINS READ

You want to set the right rate for your online vacation rental at Cuddlynest, as you don’t want rates so high that you scare away renters, but on the other hand you don’t want rates so cheap that they wonder what is wrong with your property. Remember that in the beginning, it won’t be all about profits. You need to find that perfect price point that will bring in repeat renters, but cover your costs and give a good profit too.

It’s tricky trying to figure out the best rates in the beginning. Utilize these six tips to help you get started, but remember, you can always adjust them later if you need to.

  1. Compile a list of expenses. It’s important to calculate how much you think it costs for the upkeep of your rental. Consider how much electrical, cable, or internet costs, and if there are any strata/HOA fees. You may also have had to purchase new beds, linens, or furnishings. Your rental may need some expensive repairs in the future, such as roofing, new appliances, or painting. You’ll want to spread out these costs over a year or two.
  1. Compare the competition. If there are other rental homes on your block, see if they have comparable amenities, and what they are charging for their rentals. Note that if they have extra rooms or a view, that you won’t be able to ask the same rates for your own property rental.
  1. Apply higher rates at peak seasons. If you live in a city that benefits from the summer tourist season, you may be able to charge increased rates during these times, and rentals in larger cities may command higher rates during long weekends or holidays. Certain cities that have ski resorts can ask for higher rates during the Christmas and New Year’s holiday seasons.
  1. Plan for vacancies. You’ll need to ensure that your costs are still covered, even when you are experiencing a high vacancy rate. Even the best rentals in the most desired vacation spots don’t have 100% occupancy rates. Usually, 25% vacancy rate is on average. And if you are a vacation destination, you may have to plan for five weeks of vacancy over eighteen weeks of potential rental times.
  1. Experiment. When you sign up on a site such as Cuddlynest, you’ll have a chance to create a vacation property listing, and set the rates you want. If you find that you are 100% fully booked up, you may wish to increase your rates slightly to take advantage of the demand. If you aren’t getting any bookings at all, edit your listing and lower your rates. Have friends check out your listing to offer their feedback. Often, they’ll see things that you’ve missed.

Remember never to rush your listing as you want to take your time carefully writing it up, and choosing the best vacation rental rates. When you choose a site such as Cuddlynest, you’ll find it’s a lot simpler booking your vacation rental property.

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Hacks & Tips 3 MINS READ

Security Tips for New Vacation Rental Owners

Security Tips for New Vacation Rental Owners

Hacks & Tips 3 MINS READ

It can be exciting to get your vacation rental space fixed up and listed on Cuddlynest. Whether you’re doing it as a business or simply to keep yourself busy, there are many considerations when you want to have a successful investment. It’s imperative that you keep your vacation rental home safe and secure, whether there are guests staying in it or not.

  1. Maintain a lived-in appearance. Just like your own home, you also want to have your vacation property appear like there is always someone living there. If you live close by, it will be a simple task, otherwise, have your caretaker take a few necessary steps.
  1. Leave the lights on. If you don’t want to constantly be turning the lights on and off, you can use a special timer that does the job for you. You can also install motion sensor lights in the driveway and along paths that turn on if someone walks past, or if they drive a car into the driveway. This also provides light for guests who are coming in late at night.
  2. Add extra eyes. An outdoor security camera that’s installed in a prominent location can be helpful. You can also give your contact information to neighbors and ask them to keep an eye out for suspicious people who are casing the property.
  3. Keep the premises maintained. The lawn should be mown on a regular basis, the weeds pulled, and any debris or leaves swept up. You may even wish to move objects around, such as planters, watering cans, or hoses. In the winter, the sidewalks and driveways should be cleared of snow.
  4. Buy good locks. You can buy smart locks that require a pin so that you don’t have to loan a key to your guests. This also prevents the issue of having keys copied and used to break into a property at a later date, as you can simply change the PIN code for the next guest. Never leave keys under planters. You can always leave a key with a trusted neighbor if you’re worried about a guest being locked out at night.
  5. Use an alarm system. You have an alarm system on your primary residence, so it makes sense to have an alarm system on your vacation rental too. An alarm can also arm doors and windows, which can make your guests feel much safer while they sleep.
  6. Avoid using signs. Never post a sign on your property saying that it’s available for rent. Instead, register for Cuddlynest where you can list your vacation rental property and easily rent out your space.
  7. Don’t list the exact address. Be careful when taking photographs. Avoid including street signs or house numbers in photos on vacation rental sites. Guests only receive the exact address after they fully make a booking.

To make guests feel safe during their stay, you may wish to make up a manual with safety advice. Don’t forget to include emergency contact information.

Browse. Book. Stay.

CuddlyNest provides all accommodations to all travelers at the best price. Find unlimited travel inspiration on our blog and social media channels:
FacebookInstagramPinterest, and X.

You May Also Like:

How To Give Your Nest a Memorable Name and Description 
How To Take the Best Photos for Your Listing

Millions of places to stay, one app.

Don’t miss out on mobile-only deals and one-of-a-kind offers.

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Get the app now.

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